There are many reasons why getting your internal communications right is so
fundamentally important. Here’s just one.
In its report ‘The Top 5 Priorities for HR Leaders in 2023’ Gartner revealed the
current priorities of HR leaders worldwide:
1. Human-centric leadership
2. Change management
3. Employee experience
4. Recruiting & onboarding
5. Securing future skills and talent
These are big conversations tackling very real issues, exacerbated by the
pandemic which has made people rethink their relationship with work. Less
willing to put up with a workplace culture or conditions that no longer meet their
needs (practical, emotional or psychological) or fit with their values, employees
and those just now entering the world of work are exercising their choices.
Now you might have noticed that this list doesn’t easily lend itself to
measurement. And we know that the further up the organisational hierarchy you
look, the greater the need for ROI data to inform top level decision-making. Let’s
face it, numbers make decisions an easier gig - they’re not subjective and don’t
require getting involved in all that messy, hard-to-quantify-the-value-of soft
Of course, the appropriate understanding and use of numbers - by which we
usually mean money - and the generating of profit is pretty key to an
organisation’s success! But focusing only on traditional, financially driven metrics
gives little insight into the appreciable effects of human influence on things
going well or badly for a company.
Meanwhile on the ground, the day to day running of the business relies on
effective communication and productive relationships which are rather tricky to
quantify in terms of ROI, but very real to experience.
Fact is, none of these 5 leadership priorities can be successfully achieved without
considering what people actually experience, which means establishing good
communication, developing productive relationships and diving into that messy
human stuff to find the solutions.